The WhatsApp channel: your number, answered by ORYKSA
By Weslley Harakawa
WhatsApp is where most small businesses receive their customers. In ORYKSA, connecting the number is the first step after creating the account: scan a QR code with the business phone and ORYKSA starts answering on that number.
Text and voice
The employee answers text messages and voice messages. A voice note is transcribed, understood and answered like any other message, and the reply can come back as voice, in the employee's own voice. Each reply counts as one interaction of the plan.
Always with context
Every contact has its own history. The employee remembers what was said before, knows what the business sells and follows the rules set by the owner. When a booking request, a new contact or a sale comes up, it is recorded in Activities.
Owner control
The owner can switch the employee off on WhatsApp only and keep it on the other channels, pause a conversation to answer personally and resume whenever they want. A per-contact spam guard makes sure a flood of messages does not eat the plan.
The WhatsApp channel is included in every plan, trial included.
